FAQ

Default solution folder, feel free to edit or delete it.

If I purchase a library, do I need any additional software or an internet connection to use it?
Everything is included on our website including the free UVI Workstation. The UVI installation also installs iLok License Manager which you use to activ...
Wed, 8 Jun, 2016 at 9:25 AM
What payment and shipping methods are available?
We accept all major credit cards as well as Paypal. Your payment information is not stored on our servers and is processed directly with your card bank ...
Wed, 8 Jun, 2016 at 9:28 AM
Can I save and recall my own settings and create presets?
Yes UVI Workstation allows you to save a ‘multi’ file which will save all settings (mics loaded, knob settings, etc.) and then the file can be loaded to...
Wed, 8 Jun, 2016 at 9:32 AM
Do I need an iLok account to use the free True Cowbells library?
No you only need an iLok account with libraries you’ve purchased. True Cowbells is a highly usable library and also gives a way to test a library of...
Thu, 22 Sep, 2016 at 12:41 PM
I’m getting glitches or dropouts especially when using multiple mics or during heavy playing. What are my options?
Using multiple microphones can be taxing on the CPU and if your HD is too slow or your computer not powerful enough, you may encounter glitches a...
Thu, 22 Sep, 2016 at 12:42 PM
The VI Labs Installer seems to progress very quickly, and my library doesn’t show in UVI Workstation.
On Mac systems: You might not have the administrator rights to write to the default installation folder, so just select another location such as ...
Thu, 22 Sep, 2016 at 12:41 PM
Installation was successful and library loads into UVI, but it doesn’t respond or has no sound. What are my options?
First, just check if you get sound from clicking on the interface virtual keyboard. If you get sound, then it is just a matter of adjusting the MIDI ...
Thu, 22 Sep, 2016 at 12:42 PM
I’m getting occasional hiccups when using the library within MainStage. What can I do?
Mainstage (as well as Logic Pro X) use an auto-save feature that creates backups in the background even while playing. Since our libraries are big, s...
Thu, 22 Sep, 2016 at 12:42 PM
Can I purchase a library as a gift and it be registered by someone other than myself?
Yes, just make your purchase, you will be given a serial number that you can then give to someone. The lucky person you give the serial to can simply...
Thu, 22 Sep, 2016 at 12:42 PM
I’m trying to download my library but it’s taking a long time. How large are the files and how long do they take to download?
The installer zip files are large and will take some time to download depending on your connection speed. A 1GB file will take approximately 15 minu...
Thu, 22 Sep, 2016 at 12:42 PM