FAQ

Default solution folder, feel free to edit or delete it.

How to reactivate my piano on a new machine
You can perform the steps below in order to activate your product(s) on your new computer:  - Open iLok License Manager on your new computer - Sign in to...
Thu, 1 May, 2025 at 9:55 AM
I have a RAR file after downloading my soundbank, what do I do with it?
You can extract the RAR file with WinRar (Windows) or The Unarchiver (Mac) You will get a UFS file that you can put in the following default location...
Thu, 1 May, 2025 at 10:10 AM
I end up with an UFS file, what is it?
UFS is the soundbank format compatible with UVI Workstation, it is a container that contains the samples, the scripts, images and all of the soundbank'...
Thu, 1 May, 2025 at 10:09 AM
Message "A JavaScript error occured" when installing a soundbank
Instead of using the installer, AcousticSamples libraries can be downloaded as RAR files from the page Downloads/Serials on your AcousticSamples account. ...
Mon, 5 May, 2025 at 12:10 PM
I cannot find my soundbank in UVI Workstation
You probably need to check your search path settings in UVI Workstation's prefences as detailed in this UVI article.
Thu, 1 May, 2025 at 10:08 AM
UVI Workstation Does not Show up in my DAW
You can refer to this article from our friends at UVI: My UVI Product Does not Show up in my DAW
Thu, 1 May, 2025 at 10:06 AM
Can I run Vilabs pianos in 32bits?
No, UVI Workstation is only available in 64-bit since the release of version 3.
Thu, 1 May, 2025 at 10:05 AM
Can I use the Una Corda and Mute Strike samples even though I don’t have extra pedals?
Yes, you can set these samples to respond to any MIDI CC including your keyboard's modwheel, sliders, or you can use the graphic modwheel in UVI Wor...
Tue, 29 Apr, 2025 at 10:54 AM
I get no sound in UVI Workstation
You can refer to the following article: MIDI not Triggering Sound in UVI Workstation
Tue, 29 Apr, 2025 at 11:10 AM
How to save my custom pianos
Some of our pianos feature a preset menu available in their interface, from which you can save and load your custom pianos. For the pianos that do n...
Tue, 29 Apr, 2025 at 11:02 AM